RETURN POLICY

Last Updated August 20, 2026

This Return Policy applies to all orders placed via the Hexforx website located at hexforx.com.

We work hard to ensure your order makes it from our warehouse to your backyard quickly. Orders are submitted for processing as soon as you confirm them. Please be diligent in reviewing your cart, delivery, and payment information to ensure your order is correct. In order to protect our customers and prevent fraud, once an order is placed, it cannot be modified. In the event you need to cancel your order, please contact us immediately at (507) 525-6090 orsupport@hexforx.com. If the order you desire to cancel has already been fulfilled or shipped prior to your contact with us, you may return your items for a refund following the procedures and specifications outlined in this Return Policy.

To return any products, you must contact us at (507) 525-6090 or support@hexforx.com to receive a Return Merchandise Authorization (“RMA”) number. No returns of any type will be accepted without an RMA.

Products can be returned within 30 days after delivery for a refund of your purchase price, less the original shipping and handling costs. Returned products must be in like-new condition. We may refuse to process your return if such return is initiated outside of the 30 day period.

Refunds will be issued to the payment method used for the original transaction and will be processed within approximately 30 days after the items are returned to our warehouse and inspected for quality. Final approval of the return and issuance of a refund will be contingent upon receipt of the products in acceptable condition. Any products that are not in like-new condition will not be refunded. You are responsible for all shipping and handling costs to the warehouse on returned materials unless otherwise specified, and you bear the risk of loss during shipment.

Please note that we do not offer refunds on any closeout sale or clearance products, or on any other products otherwise designated as non-returnable. We reserve the right to refuse any refunds in our sole discretion.

If products arrive damaged or defective, or if products are incorrect, please contact us at (507) 525-6090 or support@hexforx.com‍ ‍within five (5) days of receiving the products. We will seek to provide a prompt solution. Please do not return any damaged, defective, or incorrect products unless we specifically request that you do so. A discount, replacement, or refund will not be sent automatically to you for any damaged, defective, or incorrect products without our prior approval.